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Terms and Conditions

Appearance


We photograph all of our products in house and we endeavour to give you the best representation of the product that you will be receiving. If this causes concern then please contact our customer service team by clicking here. Our team will be happy to help you with any questions. 


Prices 


We endeavour to ensure that all our prices are clearly displayed and that there are no hidden extras. The final amount payable will always be shown at the check-out before payment is made. By placing an order through out website, you are offering to buy the item at that price. In the event of human error or malfunction in our website technology, the prices on the site do not commit us to a sale. In the event of a customer having purchased an item online at the incorrect price, we reserve the right to return the amount paid in full and cancel the purchase.


Cooling off period, cancellations and refunds

We offer a cooling off period so you can cancel your order and/or return your ring up to 30 days from the date of dispatch if it is not as expected. This includes any statutory cooling off period. If you wish to cancel your order during manufacture or return it for a refund, please contact us either by telephone or by using the contact us form. The purchaser will not be refunded any relevant post and packing costs and will be responsible for returning the ring to us. Any refunds will be made to the original method of payment. However, please note that we are unable to accept the return of any pierced goods due to hygiene reasons unless they show signs of a manufacturing fault. 

 Exchanges

We are willing to exchange one item for another, plus or minus any price difference. This exchanged item must be received back and the exchange details finalised within 30 days from the original dispatch date. We will not exchange or replace items that have been damaged by the wearer.  However, please note that we are unable to accept the exchange of any pierced goods due to hygiene reasons unless they show signs of a manufacturing fault. 

Longevity

We believe in the quality of our products and will correct any manufacturing defaults during the first 12 months. An item will not be considered to have a manufacturing default if it shows scratches more quickly than anticipated, with no exceptions. Even the toughest metals may show wear and tear from contact with everyday objects.

Third parties

Your guarantee and 30 days returns policy is invalidated if you allow a third party to resize or otherwise work on on a piece of jewellery that we have supplied you.